Refund Policy

Last updated: October 25, 2026

Returns

We don't accept returns for a change of mind, except where the law gives you that right (see "Customers in the EU and UK" below). We do refund:

a device that arrived not working or damaged, reported within 7 days of delivery,
a parcel that never arrived, once we've checked with the carrier,
an order we got wrong, such as the wrong item.

Pre-orders and cancellations

You can cancel a pre-order for a full refund any time before it ships. Contact us with your order number.

Damages and issues

Please check your order when it arrives. If your device doesn't work out of the box, arrives damaged, or isn't what you ordered, contact us within 7 days of delivery. Keep the box and packaging, and send photos of the device, the box and the shipping label. Once we've confirmed the problem, we'll replace or refund the device and cover shipping both ways. After 7 days, it's handled under the warranty below.

Warranty

Every JetKVM device has a one-year warranty against defects in materials and workmanship, starting on the day it's delivered. If your device develops a hardware fault within that year, we'll repair or replace it. You send the device to our service centre, and we pay to send the repaired or replacement device back to you.

The warranty doesn't cover:

damage from accidents, drops, liquid, power surges or an unsuitable power supply,
devices that have been opened, modified or repaired by anyone other than us,
use the device wasn't designed for,
further damage from using the device after a fault appeared,
normal wear, such as scratches on the case.

How to start a return or warranty claim

your order number,
what's wrong and when it started,
what you've already tried,
photos or a short video showing the problem.

We'll reply with the next steps and the return address. Items sent back without our go-ahead may be refused.

Refunds

We'll let you know once we've received and checked your return, and whether the refund is approved. Approved refunds go to your original payment method. Your bank or payment provider may need a few more days to show it. If you don't see your refund within a reasonable time after approval, contact us.

This policy doesn't limit any rights you have under consumer protection law, including rights for goods that are defective, not as described, or not delivered within the agreed time.

Contact

To cancel an order, start a return or warranty claim, or report a damaged item, contact us at jetkvm-shop@barepart.com or use the details in our contact information policy.